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HDFC Bank — personal loan

I apply for personal loan that time loan executive not inform me about foreclosure amount when i visited branch for foreclosing the loan after 1 year bank charge me around 4000 as a foreclosure charges so i asked for waiver that amount so executives said paid now then after it will be refunded in bank a/c but yet not refunded of rs.4000/-urgently. Or else i will file case against you in police

Complaint Status

[Aug 18, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response Aug 18, 2019
Dear Customer,

I request you to share your complete concern, loan account no/customer Id and registered contact details to [protected] with ref ID- TTU[protected] in the subject line. Will assist you better.

HDFC Bank Customer Assistance
Updated by Ubedss Aug 20, 2019
Personal LOAN Account No:- 5203706. I wan Apply LOAN 2018 in your ### HDFC Thane Branch that your Mental Executive dint did not inform me about foreclosure amount after 1 year I went to Brach for closer the LOAN they charge me foreclosure amount so I discussed with your again one of Mental Executive she said sir now just pay the amount later on it will be refunded as its commitment by our branch so I asked are you sure she said sir, not down my name and her name is Swapanali Sakpal from Andri East Brach for that just need to send the E-mail in CUSTOMER CARE so I said ok and I paid that amount and I send the E-mail to CUSTOMER CAREless Team they said we can't refund the amount and they refunded the only something 600/- and they charge me around 4200/- so i want to Refund my full money which i paid to you or else i will file cases in RBI
Updated by Ubedss Aug 20, 2019
Check Mail Bounced on your E-mail ID

Updated by Ubedss Aug 27, 2019
Still No Update on my complaints Why ???
Updated by Ubedss Sep 11, 2019
Still, no one Trying to Resolve my Issue were is this ### HDFC Bank Person ??????
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013