[Resolved] HDFC Bank — personal loan extra charges

Vibha Harne

from Brahmapur, Odisha

Address:

Thane, Maharashtra, 400604

Not Happy with the 4% charges levied for repayment of personal loan outstanding..My 12th Emi got over in June 2018 & as I had to arrange a sum of around 1.75 Lacs for the repayment I now come to know that after 13 months 4% extra will have to be paid for the same..As it is hdfc doesnt provide part payment option & now that after 12months its possible to close and after arraging all the funds I am getting to know about this extra charges that i have to pay..this is not expected on part of HDFC especially for a customer who is holding a credit card a salary account a home loan & also a personal loan for so many years.. my current outstanding is 1.75 Lacs but I have being asked to pay 1.84 lacs for closing the same when I have already paid an interest of Rs.28500 for 12 month now this additional 9k to be paid without any reason as I was communicated that after 12 months i can repay the loan without any extra charges...EXTREMELY MISLEADING AND MISGUIDED ON part of HDFC

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Aug 21, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Anay
HDFC Bank Customer Assistance

Jul 23, 2018

Updated by Vibha Harne Ok thanks...awaiting reply...

Jul 26, 2018

Updated by Vibha Harne No update yet...

Jul 29, 2018

Updated by Vibha Harne My query is not resolved and hence i would like to discontinue my hdfc credit card to show my displeasure towards this and i would also like toclose my personal loan...kindly guide the process for both