[Resolved] HDFC Bank — personal loan processed without intimation to customer

[Resolved] HDFC Bank — personal loan processed without intimation to customer

S sreevatsavbv

Customer id : 56087430 I have applied loan in hdfc bank for 300000 and then it was processed with wrong entry of my name in records even though all the documents have correct information. Because of this, my ecs got rejected which in turn affecting my cibil score. I decided to take a top up on the same loan. I have applied for 12.55 lakhs and tenure as 60 months. But without any call confirmation, my loan got processed for 36 months of tenure. I want pre-closure immediately without any charges applicable. Was this information helpful? No (0) Yes (0)
Apr 30, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Mar 25, 2019 HDFC Bank Customer Care's response Dear Customer, We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue within 5 working days on your register email ID. -Anay HDFC Bank Customer Assistance Mar 26, 2019 Updated by sreevatsavbv Waiting for quick resolution. The worst process i have seen ever. How can one sanction loan without customers approval and sanctioning it for 3 years if customer signed the form for 5 years. Please act on this on high priority Verified Support Mar 28, 2019 HDFC Bank Customer Care's response Dear Customer, We request you to visit nearest Retail Asset Branches and submit the request for closure. For a comprehensive list of our Retail Asset Branches, kindly visit our site ( www.hdfcbank.com), click on " Locate Us > on the home page and select "Retail Loan Service Center". For any further assistance and for all your Banking needs, you may please contact your sales Manager Mr. K Praveen Kumar on [protected]. -Anay HDFC Bank Customer Assistance Mar 28, 2019 Updated by sreevatsavbv Lwhat is the action taken against the incorrect disbursal made from hdfc. Please do memention the same Mar 28, 2019 Updated by sreevatsavbv I need this to be closed online as i have neer visited your branch for taking loan. Why should i visit your branch for closure alone. HDFC is doing fraud. Employees do these stuff for their benefits. I need HDFC bank to look into this issue seriously and take against the loan account manager who is responsible for this. Mar 29, 2019 Updated by sreevatsavbv This seems very unprofessional. I would make this fraud done by HDFC posted on several social media if HDFC is not going to act against this.
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