[Resolved] HDFC Bank — pin generation of my credit card

Chandhira

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu

I have been sent a new (Renewal) credit card regalia first last week. I am not able to set pin for my credit card.
I have approached the hdfc branches with no use.
When dialled to the ivr number as per the bank advice, the voice mail says that there is no such facility available for this card.
I am unable to use this credit card and i am finding no way to get the new pin.

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Mar 16, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We observe that, One Time Password (OTP) to generate Green PIN was sent to your mobile number on February 13, 2019. Upon receipt of OTP, we request you to follow the below steps to generate the PIN from Net Banking. To generate your HDFC Bank credit card PIN: Click on “Cards” - Credit Card - “Request” Choose Instant PIN generation Select the credit card and set up credit card PIN Authenticate with OTP received on your Mobile.

-Manoj
HDFC Bank Customer Assistance