HDFC Bank — ''policy copy not received''

Complaint status update id 2594366
Respected sir,

I have been asking policy copy of credit protect plus plan master policy no. Pp000092 policy ref no.888987 dt 27.1.2020 in the name of t. S. Ramkumar dob 03/12/1993 registered mobile:[protected]
Registered mail id : [protected]@gmail.com

But till today neither any fruitful response nor policy copy received.

Now, in your mail, you ask me the certificate no.

I also request the hdfc to give me certificate no. & in reply they said, there is some thing wrong in printing certificate of policy.

Whenever i am asking the policy copy, they have been saying, there is some thing wrong in printing certificate policy.

This answer they have been saying from the date of policy 27.1.2020.

So what can i do? What is the way to get policy copy & certificate no? Please guide me.

If the hdfc insurance division serves like this and delay in giving policy copy & certificate no. Then
How can they get insurance policy from people.

Even ask me by somebody, i said dont take policy in hdfc because they do not give policy copy & certificate no. & their service is very very poor. As i expereienced this type of response from you.
If there is any problem in printing certificate of policy then it should be rectified then & there
& kept your trust in people.

I paid rs.64838/- premium on 27.1.2020 for credit protect plus plan for 15 years for rs.2864838/-
When i take policy, your rep said, in 10 days policy document reach you, but after making complaint in
[protected]@hdfclife.com, credit protect group ops, as well as consumer complaints forum
There is nothing happen, still i dont receive policy copy.
You ask me, confirm certificate no. But they gave me only policy information after complaint made in consumer complaint forum only. And not complaint made in your [protected]@hdfclife.com.

After making payment of 64838/- on 27.1.2020 & take a policy in hdfc, to get policy copy, i have to make complaint so many time and after sending so many time the complaint, you have not made any solution
Which is much upset me.

I hope you will do the needful..

Thanking you,
Yours
T. H. Sundaramahalingam
F/o, t. S. Ramkumar
[protected]