[Resolved]  HDFC Bank — Poor rm

Address:ROHTAK 124001

Am customer of hdfc bank for the last 20 years having a lot of current, saving and fdr accounts.
40 days back, i contacted our rm mr. Rohit having mobile no [protected] and applied for third part transfer facility for my huf account.

But till today, the facility has not been activated in my account. I contacted many time to mr. Rohit but all in vain.

Today, mr rohit called me to come in the branch personally for my thumb impression. He confirmed me twice that he is available in the bank. Within 15 minutes, i reached in the branch but i shocked to see that mr. Rohit left the branch without informing me or any staff member. There is no facility of parking near the bank so i had to ride on scooter 6 km in this hot but my rm was not there.

Vivek jain
[protected]
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Aug 7, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 04, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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