[Resolved]  HDFC Bank — preclosure of personal loan denied

I had taken a personal loan on 7th sept 2017. After three months i requested the bank to close the loan and i was willing to pay the remaining dues as i was traveling abroad. To my utter disappointment there was no communication from the bank, so again i had written a letter on 20 february 2018 requesting the bank to pre-close my loan amount. But again there was no intimation from the bank as to why the loan cannot be pre-closed and they continue deducting the monthly installment.

I fail to understand how hdfc life can be so unprofessional. Can someone suggest a way i can address my grievance i can get out of this.