[Resolved]  HDFC Bank — prepayment charges

Address:Kolkata, West Bengal, 700094

Hdfc bank car loan department is charging 5.9% on outstanding principal as prepayment charges after payment of 13 emi on time. According to them they have drafted this in the loan agreement which is signed by me. They gave me a hard copy of the letter stating the prepayment charges which is attached. The letter also states that prepayment charges are conditional. I had given a three reminder mail to hdfc loan support to remove the charges but nothing is been done.

1. Is this legal?

2. What can be done to waive off such charges, if this is legal?
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Oct 22, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2018
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Anay
HDFC Bank Customer Assistance
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