HDFC Bank — Program management fee

Address:411018
Website:www.hdfcbank.com

I can see that the HDFC bank has deducted Rs. 114.5 from my account under the name- Program management fee for Jan-March 2016. What is this fee about? What is the program the bank is offering? The bank did not notify me earlier about any such fees. I did not opt for any service, hence to deduct customer’s money without taking their concent is not lawful.
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Dear Rakzim,

HDFC Premier Banking Programme is committed to provide quality experience to our customers. As a privileged customer, you are entitled to a host of exclusive privileges like discount on locker charges, preferential pricing on loans and cards, dedicated Relationship Manager, unlimited free usage of domestic ATMs and many others.
A nominal charge of Rs. 100.00 plus taxes per quarter, per customer is being introduced as a Programme Management Fee, for Savings and Current Account holders which is applicable from Jan'16 and will be levied to your account in Mar'16. Kindly provide us your account details or registered contact details so that we can reach out to you. Alternately you can write to us at [protected]@hdfcbank.com or contact your Relationship manager for any more information on the same.

-Anay
Customer Care Assistance
I am holding a NRE account and Nothing such facilities are/were provided to me and without my written confirmation bank are not supposed to deduct any amount.
This is a clear cut disagreement in my terms. I feel cheated in this regards.
Rs 100 may be "nominal charge" for HDFC bank, but for us it represents substantial amount of money. If it is nominal then I request the Bank to bear that charge from its deep pockets.

Regards

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