[Resolved]  HDFC Bank — Purchased Virtual card 5803 and not received the password

Address:

AT-JAMUSAHI, PO-RANGANIPATANA, PS-ODAGAON

I have purchased a gift card of Rs 5803 from Ebixcash but couldn't receive the password for opening the document . I have purchased it from 19 September but yet it was not received.
I emailed too many times to this but no response from them and I called with customer service 1 time they don't try to solve my problem and after too many times call not connected now .
How can i use the amount it was already 5 days passed no response through email or through call.
Order id-GIFT[protected]