[Resolved] HDFC Bank — re: debit card purchase emi

John1111

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600096

Re: loan number ending with 0768 and aan# [protected]

I got a legal letter from your end that sufficient fund was not in my account to debit the emi.

Actually i purchased a macbook laptop using my debit card, my debit card liked to my salary account: 501xxxxxxx7256

But, when i checked the legal letter, it is mentioned that they were trying to deduct amount from my current account: 502xxxxxxx4172

I really wondered how they are trying to deduct the emi from my current instead of my savings account.

This was wrongly updated from your end and charging penalty to me. It is totally unacceptable.

Please ask them to check and remove all the penalty and link the emi deduction to my saving account where i am using my debit card.

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Jul 25, 2019

Complaint marked as Resolved

I did not get proper resolution for this issue

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Manoj
HDFC Bank Customer Assistance

Nov 16, 2018

Updated by John1111 Please revert me back me soon. Iam getting call to pay the EMI directly in bank with penalty.
I wondered why they are not able to link the loan amount to my savings account and deduct money and it is not my issue. It is the problem from your end that you wrongly linked the EMI to the current account instead of savings account.

Nov 28, 2018

Updated by John1111 Still penalty amount was not deducted..

Nov 28, 2018

Updated by John1111 Still penaulty amount was not removed