[Resolved] HDFC Bank — refund negative charges

vishalsinh

from Visnagar, Gujarat

Address:

Ahmedabad, Gujarat, 382110

I have similar experience with hdfc bank. I use to have account with them and only reason i opened an account with them only because their debit card can be used on paypal. I was aware that i need to maintain average quarterly balance aqb (Rs 768) in my account but all of sudden they changed the rule from aqb to amb (Average monthly balance) without notifying me.

I was surprised to see -768 rs balance and the amount i had in that account was also gone, when i asked customer care about it they said this new rule was introduced few months back and there is nothing they can do about it. I took below approach to tackle this..

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Jan 10, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

HDFC Bank Customer Care's response Dear Customer,

Average Monthly Balance is calculated out at the end of the month. This is the average of the closing credit balance in the Account at the end of each day during the calendar month (i.e. a total of the daily closing credit balance divided by the total number of days during the month). In case this average is less than the minimum prescribed for your account, the charges for non-maintenance will be levied at the beginning of the following month along with the GST at the applicable rates. You may visit https://bit.ly/2EEowiKfor more details of how the Average Monthly Balance is calculated. For a Regular Savings Account, the charges for non-maintenance of Average Monthly Balance is available on https://bit.ly/2D62CbT

-Nadia
HDFC Bank Customer Assistance