HDFC Bank — refund netsafe virtual card

I am writing this email to inform you that i have not disputed any transaction for below mentioned card details. This is purely your agent assumption and he just block my card and dispute the amount as he not understand what i am asking him and he himself not equipped with right piece of information. I just create the netsafe virtual card and asked him how will i get money back from virtual card into my credit card. He not even know what is netsafe virtual card according to him its third party, he not aware of virtual card facility offer by bank, whereas, its purely hdfc product. He gave me misleading information instead of telling me right piece of information. Because of his wrong action i am facing so much trouble and my card is blocked and my money is stuck. I really appreciate if you can look into the issue and refund the money back into the credit card as this is not disputed transaction. I have spoke to the suchimita at customer services she also sent and email for the same issue.