[Resolved]  HDFC Bank — refund netsafe virtual card

I am writing this email to inform you that i have not disputed any transaction for below mentioned card details. This is purely your agent assumption and he just block my card and dispute the amount as he not understand what i am asking him and he himself not equipped with right piece of information. I just create the netsafe virtual card and asked him how will i get money back from virtual card into my credit card. He not even know what is netsafe virtual card according to him its third party, he not aware of virtual card facility offer by bank, whereas, its purely hdfc product. He gave me misleading information instead of telling me right piece of information. Because of his wrong action i am facing so much trouble and my card is blocked and my money is stuck. I really appreciate if you can look into the issue and refund the money back into the credit card as this is not disputed transaction. I have spoke to the suchimita at customer services she also sent and email for the same issue.
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Oct 28, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2018
HDFC Bank Customer Care's response
Dear Customer,

We infer that our service manager was in touch with you to personally address your queries regarding your credit card account and the same was resolved.

-Anay
HDFC Bank Customer Assistance
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Please send back money netsafe to my credit card

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