[Resolved] HDFC Bank — refund not received

eshwarshivuni

from Adur, Kerala

Address:

600119

Hi team,

I have loaded the cash into pay zapp wallet on 14-sep-2017 but money deducted from my credit card and money not loaded in my wallet, on the day i called to support team they said that the amount is refunded same day itself. But still now i’m not received the refund.

I called to bank and raised the dispute request so they given temporary credit from bank.
Bank asking me the payment confirmation from merchant.

Kindly help me to provide the payment confirmation details so i can submit to the bank same.

Below given reference for reversal of transaction from pay zap support team

Transaction date: 14-sep-2017
Amount: 5000
Pay zapp reversal reference number:[protected]

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Nov 12, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2017

HDFC Bank Customer Care's response Dear Customer,

That sounds concerning. For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW & with the ref ID PZ[protected] in the comment box for us to track it.

Bejoy
HDFC Bank Customer Assistance

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Comments

pradeep.balaji

from Chennai, Tamil Nadu

Hi,

I am working in TCS and I had lost my Food card on Oct-2. Some one is using my card still, so can you please block the card immediately and issue the new card and transfer the money to the new card. As of now please block the old card immediately.

Old card: [protected]

email:[protected]@gmail.com
Mob:[protected]

Thanks