[Resolved] HDFC Bank — refund not received

rajendray

from pune, Maharashtra

Address:	Pune, Maharashtra
Website:	payzapp

Made purchase using payzapp transaction failed n they said money refund initiated will be credited in 5 working days but didnt received, so i contacted them they said to contact bank and then i also contacted bank there r saying
Problem is not on there side n payzapp saying prb is on bank side simply blaming each other, my money got stuck between, i made purchase using payzapp so there r responsible, plz slove my prb,

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Nov 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

HDFC Bank Customer Care's response Dear Customer,

We're here to help. We request you to please provide us your registered contact details & issue details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

-Manoj
HDFC Bank Customer Assistance

Oct 22, 2018

Updated by rajendray my registered contact details
phone number -[protected]
mail id [protected]@gmail.com

issue details -
purchase made on 3rd oct 2018 but transaction failed and money got debited, although money refund initiated on 5th oct 2018 but till date that is 22 oct 2018 refund amount not received
RRN[protected]
ARN-74799208276002005517679