[Resolved]  HDFC Bank — regalia credit card lounge access using priority pass

Address:Mumbai City, Maharashtra, 400016

I am holding Regalia Credit card with priority pass for lounge access. As per rules 6 access to outside india lounge are available free in a calender year.
I have been charged for lounge access on April 15 at chicago. I have not accessed lounge in chicago and did not travel on 15th April.
I travelled on 31st MArch but did not access lounge in Chicago.
When complaint they are asking me to get lounge access details from prioirty pass! . Why customer has to do this? Is there no responsibility of bank to check tfor what they are charging ?
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Jul 23, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2019
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please share your Card No., charges details with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance
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