[Resolved] HDFC Bank — regarding credit card account

manasa md

from Mumbai, Maharashtra

Address:

Domlur, 560071

There are no active credit cards for my account. However, the bank has made rs.524 as ' hold on funds' and deducted that amount from my salary account.

We need to know the reason why they have deducted the amount, though the credit card is in an inactive status and not generated the pin as well as no transaction from the same card. I have visited the credit card branch in richmond road and contacted customer care also, but did not get a proper response from them.

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Nov 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance