[Resolved]  HDFC Bank — Regarding dispute payment of 11663 Rs

Address:	New Delhi, Delhi, 110044
Website:	www.hdfcbank.co.in

This is to inform you that I have salary account with HDFC bank. I have make a payment of 11663 Rs to a merchant name Anand son's goyal son's zaveri on 12.03.17. the amount was debited from my account but was not credited to merchant account. Merchant has given me a slip of declined payment. I have also filed a complaint in Hdfc. My complaint no is 1274029. Till today I.e 23.03.17 I have not received any update from the bank. Everytime I receive a mail from bank which states that my complaint is under investigation. I don't know how many days will this investigation takes. I am a salaried woman and not a business woman.
I have written many mails to Hdfc and called many times to hdfc, Everytime I have received a mail that my complaint is under investigation. 13 days has passed and still I am at the same place.
Copy of declined payment is attached for your reference.
Now a days govt is promoting digital payment but I am really scared to pay through debit or credit cards.
I don't know how long it will take??