[Resolved] HDFC Bank — regarding late fee and finance charges | |||
I have been charged late fee and finance charges for my credit card statement for jan 2019 where in the reason for delay was bills not received on time. I had paid all previous bills on time. I and my family members are preferred customers of hdfc bank from years and we also have our company corporate account in hdfc bank. Below are the details of late payment & finance charges for my credit card. I request you to kindly reverse the charges. 05.01.2019 late fees rs 400 05.01.2019 late fees rs 72 13.01.2019 finance charges rs 1700 13.01.2019 finance charges rs 306 Was this information helpful? | |||
Feb 18, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jan 18, 2019 HDFC Bank Customer Care's response Dear Customer, We wish to inform that despatch of card statements is given core importance by the bank to ensure that the customers are not inconvenienced and are able to effect timely payments to their card accounts. We observe from our records that your credit card is registered for E-mail statement facility. Accordingly, statements were sent to your e-mail address as registered in our records regularly and our records do not indicate any statements returned undelivered. We also request you to check the spam emails, junk mail or check whether any automated rules on email has been set. -Anay HDFC Bank Customer Assistance | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
32720
Pending
0
Resolved
18400
View all 32720 HDFC Bank reviews & complaints
+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all HDFC Bank contact information
I have to reset my net-banking pin. There are 2 options :
1) registered number + debit card — i can't use this because i have the debit card but its expired
2) registered number + e-mail : now the problem is 3 digit otp comes to the registered number but the email never arrives
Please help me