[Resolved] HDFC Bank — regarding missing of recharge transaction urgent

[email protected]

from Jammu, Jammu and Kashmir

Address:

172 NEW GRAIN MARKET, Yamuna Nagar, Haryana, 135001

Respected sir
My fast tag customer id :- [protected] on 22/4/2019. We recharge our fast tag wallet two time with rs. 30, 000/.. But in my wallet showing one time recharge of rs. 30, 000/. Only second recharge of rs. 30, 000/. Not showing in my fast tag id where as the bank deducted two times as per our bank statement which is given below :-

22 apr 2019 [protected]ebsfastaghdfcbankcom [protected] 22 apr 2019 30, 009.44
22 apr 2019 [protected]ebsfastaghdfcbankcom [protected] 22 apr 2019 30, 009.44

We also contacted the fastag customer executive but they are asking that payment of rs. 30, 000/.. Has not been received us and further directed us to contact with the bank further this amount be in suspense account of hdfc bank. So you are requested to please refund our rs. 30, 000/... Which not received by the fastag in this connection we received a message & bank statement which is also attached

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Jun 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Please write to us at [protected]@hdfcbank.com with your Fastag reference number for further assistance. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Zubin
HDFC Bank Customer Assistance