[Resolved]  HDFC Bank — regarding prepayment of loan in the name of rajwanti (the bank has charged unnecessary amount which the customer was not aware of).

Address:Rohtak, Haryana, 124001

I submitted a complaint in the bank for the ac no35106291 and ac no 42081231. I went to the bank on[protected] to close the loan ac and to pay the full payment of my loan but i was handed over a paper with unnecesary charges which inclues bouncing charges, penelty charges and many more. I met with the branch manager and told him the concerned regarding the deduction of an amont as bouncing charges from my acc instead of having amount in my account. I wrote an application and handed ovef to the branch on[protected]all the stamping and receiving have been done by the branch but till due date my concern has not been solved by the bank. They have promised me to resolve it and waive off the extra charged but till now there is no action done by them.
Please kindly look into this matter and made it resolve as soon as possible as my next emi date is coming so before that i want to pay back the full amount of the loan.
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Jan 15, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share the screenshot and your Loan Account No, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance
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