[Resolved] HDFC Bank — reissue of fastag - no response - frastruating support

[email protected]

Address:

Chennai, Tamil Nadu, 600101

Due to wreckage, i had to replace the windscreen of my car. The fastag sticker is unusable, i applied for re-issue of fastag via hdfc during march 2019. There is no response from the hdfc fastag team ever since.

Multiple calls & followup went in vain, there is no traceability of application what so ever & the toll-free number either goes unresponsive else always busy and useless for the customer.

Since the notification to comply with fastag from dec 1st 2019, i reapplied for a new fastag (Ref - application reference no. Is hfr294680) during oct 2019. There has been absolutely no response from the bank and its representative.

I`m deeply frustrated with the support & strongly discourage hdfc fastag service.

Gopal

Was this information helpful?

No (0)

Yes (0)

Feb 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

HDFC Bank Customer Care's response Dear Customer,

Please write to fastag team at escalations.[protected]@1pay.in / fastag.[protected]@insolutionsglobal.com or call on[protected] or 1033 along with your application details for further assistance.

-Zubin
HDFC Bank Customer Assistance