[Resolved] HDFC Bank — related to credit card transaction to irctc and it got failed and refund not received by bank.

sahibey alam

from Noida, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh

I have made irctc booking on 11th april of amount approx. 1605, but it got failed and my ticket was not booked, also its 8 days passed and i have not received refund to my credit card.
See the below irctc status. Kindly expedite the resolution.

Hdfc credit card
Transaction id: [protected]
Kanpur central (Cnb) new delhi (Ndls)
Transaction date: 11 apr 2019
Transaction amount: 1605.0
Payment status: pending from bank end
Failure reason: no response from bank

Name:- sahibey alam
[protected]

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May 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance