HDFC Bank — Requesting to take proper action for this bad responsibility from bank side

Hi,

I Purchased an Refrigerator on Samsung Website on[protected] with
order number : [protected] and used my HDFC CC for payment and also Opted for EMI, The amount the I swiped on that day is Rs. 30, 098.79.

Later on[protected], I cancelled the Order.

For the cancellation Samsung has credited back my money on Card on[protected] with the same amount Rs. 30, 098.79.

But From Bank side I Got an EMI approval email on[protected] for the purchase made on[protected].

I made many request from my side to Bank asking to Cancel the EMI, also Followed up with Samsung Customer Care for which I constantly get answer that they have communicated to cancel EMI to Bank, and asking me to Follow up with Bank to Cancel the EMI.

First of all, to speak about this issue I don't get connected to a person from Bank customer care. When I received call back from Bank asking if I had contacted Customer care, I explained my issue for which they constantly tells they didn't receive communication from Samsung to cancel EMI and also told me that if on Customer request if they want to close EMI then I should pay pre-closure charge, All that I asked why didn't cancel the EMI even after the product is cancelled and received the money Bank from Merchant, I didn't get proper answer.

Later today on my Statement it has the 1st EMI amount stated for a non-bought product.

IF this continues I have to pay interest and GST charges for an unbought product.

I also raise this issue in twitter addressing @HDFCBank_Cares, it's been 5 days I didn't get any response yet on that platform.

Requesting to take proper action for this bad responsibility from bank side.