Hdfc Bank — savings account negative balance

 
2 Reviews
India
 shailesh kanherkar on Aug 22, 2019
Account/customer id: 65160580
Registered contact details/email id: [protected]/ [protected]@gmail.com

Hi, i have salary account in hdfc 2 years back when i was working at that time. After that i changed company after few months i noticed that bank is charging me for non-maintenance because they didn't consider that company's salary. So then i changed account as per that company.
Now i want to use hdfc account. But my hdfc existed old salary account showing -6369.56 balance.
I filed complaint against that and then hdfc bank representative called me and we had discussion that we can close this account otherwise start it again from scratch. For that he asked me to come to satara on 16th august to meet up with manager. Once i went there, i had discussion with couple of people including manager but they aren’t agree to make it 0 or close it. They want me pay whole amount.
I even tried conveying them rbi rules regarding saving account. But they are not ready to agree, this is ridiculous.
No negative balances in savings accounts: rbi
According to the rbi, if any bank continues to debit charges on a savings account creating a negative balance, customers can approach the banking ombudsman.
https://economictimes.indiatimes.com/news/economy/finance/no-negative-balances-i...
In response to an email sent by toi, hdfc banknse -0.08 % said it “does not allow the balance in a savings account to go negative due to imposition of charges for non-maintenance of minimum balance“. The statement added that there are no charges for reactivation of the account in future. Axis banknse 1.88 % said that it does not accumulate charges for non-maintenance of balance. An icici banknse 0.40 % spokesperson also said that it does not create negative balances in savings accounts

What hdfc said in response to that rule 3 years ago and what they are doing is something else.
I don’t understand why so much of gap when it comes to execution of this rule?

Complaint Status


[Aug 22, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Aug 22, 2019
Dear Customer,

In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit: https://bit.ly/2JgzzR7 (For Terms & Conditions) https://bit.ly/2D62CbT (On charges applicable for the Regular Savings Account) Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

-Zubin
HDFC Bank Customer Assistance
Updated by shailesh kanherkar, Sep 12, 2019
This is your statement - the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status.

this is what RBI says - Savings account can't have negative balance.

RBI is setting the rule, autonomy for all banks. consumer can follow their rules blindly and not of private banks.
you can't have your own rules for sure by putting them somewhere in corner under terms and condition.

resolve this complaint as your percentage of resolving is poor 50%.
value customers.
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Depositary charges 885 INR

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    Hdfc Bank - savings account negative balance