HDFC Bank Security Services — extra cut depository charges not refunding

Dear sir,
I have opened hdfc demat acct in oct-17 in "normal salary demat". But my charges are cut as per "basic salary demat" i. E instead of 25/- per transaction it is cut 45/-. This cutting is done for two months. I am taking follow-up for last two months. Mrs. Pooja tad (Mo. No.-[protected]) from talegaon branch saying that it is bymistkenly cut but it will not be refunded. Also i have contacted to mr. Dada kale (Mo. No.-[protected]) (Asst manager, demat, nigdi) he also said same thing.
Please refund my money asap.
Deduction is as below
Month oct & nov-17
Total transaction - 13 nos.
Amount deducted extra - 13x20 = 260/-
Gst (18%) =46.8/-
So, total amount = 306.8/-

Thank you,

Hemant pawar
Mo. No. - [protected]
Trading id -3076482
Demat acct no.55745449
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Dear Customer,

We understand that Mr Dada P Kale has contacted you with regards to your query. For further clarification if any kindly contact Mr. Dada P Kale on [protected].

HDFC Bank Customer Assistance
[email protected]'s [Complaint's author] reply, Mar 26, 2018
Sir till time money is not refunded and Dada Kale is not receiving calls from last 2 days. Sir, Please tell me how many days till it will take more. I am taking follow up more than 6 months. I am too much nervous now,
Please look into this sir.
This is my humble request.
Hemant Pawar.

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    Complaint categoryCategory: Banks
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