HDFC Bank — suspected fraud - application for credit card

 
1 Review
 Namrata.Debbarma.7 on Feb 14, 2019
I had applied for a credit card from hdfc and i am not a customer yet. Every day some executive calls for verification of details which is just fine as it is a standard procedure. On 14.02.2019, one particular executive with contact number [protected] and i replied that "yes, i have applied for a hdfc credit card" to which she asked back "what bank have you applied for?" i got suspicious and said "where are you calling from?" to which she simply asked me "just cut the call, okay". I called the number again as i had missed her name and one woman named amruta (As told by her, i am not sure if she was the same lady as before) received the call and said that 'she will tell the other lady'. What sort of unprofessional behaviour is that?? Hdfc bank should have a proper decorum and system of calling from authorised number (S) as nowadays committing fraud is very easy.

Complaint Status


[Feb 14, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Feb 15, 2019
Dear Customer,

We have reviewed your comments and request you to provide the following details to talktous@hdfcbank.com to enable us to do the needful.1.Name as mentioned on the application form, 2.Date on which the application was submitted, 3.Place where the application was submitted, 4.Your latest contact numbers, 5.Your complete residence address along with city and pincode, 6.Name of the executive who has collected the application, 7.Contact details of the executive, 8. Your email address, 9.16 digit Application Reference Number.

-Zubin
HDFC Bank Customer Assistance
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    HDFC Bank - suspected fraud - application for credit card