HDFC Bank — To receive Refund Amount

Address:

B/H Harsolia Workshop, Hasannagar

Dear Sir,
Honourable sir, I Make A payment of Rs 26649 On 17/07/2020 approx 10:31 PM To Quickr.com. My Payment Failed And Show Popup message that if amount debited from your account it will be credited within 48 hours.
Since 15 days Gone And I also tried to call HDFC customer care but I unable to talk with them because call not connect to customer care.
I visited their branch couple of time but they also refuse and make stupid reason that amount will be credited in 2 days or 7 days but they did not register my complaint.
After 10 days Date 28/7/2020 A Branch person was Register My Complain By reference of another Bank Branch Employees And Give Me A Complain Acknowledge No - 2189501. and said to me that within 2 days amount credited on your account but since there is no amount credited on my account.
I also Contact with quick but they told me we didn't receive any payment.

Reg Mobile - [protected]
Mode Of Payment - Credit Card(xxxx2785)
Payment Merchant -Quickr PVT Ltd
Date Of Payment - 17/07/2020
Screenshot of transition message link - https://imgur.com/pQpeC49