HDFC Bank — transaction dispute not addressed as promised
K.k.vinay_babu on Jun 24, 2019
There was a transaction dispute with Airtel Postpaid and I have requested HDFC customer care team to immediately cancel auto payment of Rs.9517.88 made on 16th May 2019 with my Regalia First credit card. Cancellation request# [protected] was submitted on 17th May 2019 within 24 hours of the transaction and customer care representative informed me that the amount will be reversed/refunded to my credit card within 3-5 business days. But surprisingly when I see Jun 2019 statement the refund was not made and I have charged Rs.9517.88 which I have requested to cancel. So HDFC bank is making either false promises or not processing customer requests as per the rules. So I want this issue settled and amount of Rs.9517.88 should be refunded to my credit card which I don't have to pay.
[Jun 25, 2019] HDFC Bank customer support has been notified about the posted complaint.
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