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[Resolved]  HDFC Bank — transaction got declined from the atm

The transaction got declined from the atm - slip also came out for the same but the same amount has been debited by hdfc in my account...

Transaction details :-
Date narration cheque/ref. No. Value date withdrawal
30 jan 2019 nwd-512967xxxxxx0619-b1291900-pune[protected]jan 2019 10, 000.00

Debit card details :-

Card no. Status
5129xxxxxxxx0619 active

I would like to get the rs 10000 refunded in my bank account on urgent basis...
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Complaint marked as Resolved Mar 4, 2019

Complaint Status


[Jan 31, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response Feb 01, 2019 Dear Customer,

Your request for customer dispute has been logged. The complaint id no. is 1808166. As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of the complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation.

-Nadia
HDFC Bank Customer Assistance
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Hello
write off showing in my cibil score report, i not paid dues, now loan applications will rejected how to clear thisplz suggest me, if i paid the dues it will possible to appove in future applications.

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