[Resolved] HDFC Bank — transaction has failed but money has deducted

Malyadri Amudalapalli

from Ongole, Andhra Pradesh

Address:

Prakasam, Andhra Pradesh, 523105

Hi,

My self malyadri amudalapalli. A/c no:[protected].

On[protected], i've performed a transaction using hdfc debit card in irctc website. After performing the payment i got a pop-up saying server error and the transaction has failed but the transaction amount rs.335 has been deducted from account. Could you please help in refunding the money.

Thanks,
Malyadri

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Feb 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

HDFC Bank Customer Care's response Dear Customer,

Please email us at [protected]@hdfcbank.com and share us the email confirmation received from IRCTC with regard to the refund processed in your account so that we can check and assist you. Please do mention your account and contact details.

Anay,
HDFC Customer Service Assistance.

Verified Support

Jan 22, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and found that the said disputed transaction has been reversed to your account. You may check your account statement online for further details.

-Manoj
HDFC Bank Customer Assistance