[Resolved]  HDFC Bank — two withdrawn happen without my knowledge from my debit card in aim of 10000 and 8200.

Address:Hyderabad, Andhra Pradesh, 500031
Website:www.hdfc.com

Hi Sir,

I have a salary account and on 2nd September when i was at my home and my debit card is with me, two withdrawn happen of total 18200 RS with out my permission at SBI jubilee hills, I did the FIR and filled the customer dispute form and submitted in bank as per the bank instruction what ever they aid i did, but from them no action taken seriously instead when i called M ASHOK officer -risk intelligence & control HDFC asked for update he told me to call on Saturday when i called him on Saturday he told there is no reply from there different team and i have to go sbi Jubilee hill with FIR copy and now bank is closed and tomorrow is Sunday, if he would have told me when i called him first time which is on Wednesday I would have submitted all thing, I told him I am in very poor condition as i am not able to pay my room rent and not able to do other thing and it is affecting me very badly, and give me phone number or email id of higher authority he straight refused and said google it and I can go and complain RBI, I am not understanding why I have to do this all thing to go various places for my money as I gave my money to HDFC BANk it your duty to protect it, then why I suffer when HDFC bank is not secure and very bad at protecting customer money.

It is a humble request to fast the process of investigation and not struggle me in this to go various places and still not getting any idea if money will be refund or not and take stick action against M ASHOK as he is very bad in communicating with me, and provide me higher authority number and email to explain what happen with me.

Complain reference no. 1. 1395267
2. 1395258

case-MUMC[protected]
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Oct 20, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2017
HDFC Bank Customer Care's response
Dear Customer,

Your email has been received vide ref id[protected]. Our bank official will investigate in the matter and revert to you in 5 working days.

-Bejoy
HDFC Bank Customer Assistance
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