HDFC Bank — Unable to surrender my policy no 19396719

I sent the mail to [protected]@hdfclife.com for the resumption of my policy and attached all the required documents along with the mail (Aadhar, pan, cancelled cheque). They provide me the link for the online resumption. I clicked on the link and one new page opened where one executive video called me. I was in the hospital due to my leg fracture. He convinced me first to continue with the policy. And after wasting my 15 mins he finally provided me the final link for the surrender of the policy. I tried from my mobile as well as from my laptop but the same error was coming that “the quote is not available in system currently, please visit the nearest hdfc life branch to generate your surrender quote.” After this I sent the screenshot and mailed to to [protected]@hdfclife.com but from that day I haven’t received any reply even I called on the toll free no but the customer service executive also asking me to wait. For how long I need to wait? I have paid all the premium on time. And when I requested for the urgent withdrawal I need to wait to so many days and still counting.. pathetic service from hdfc life. I will never suggest anyone to invest in hdfc life.