[Resolved]  HDFC Bank — unauthorised debit from my a/c

Jan 17, 2019

Updated by Gita19 I had never received any statement / amount due thru sms/mail against my first and last transaction thru credit card. On asking they always say we never provide any outstanding details then how the customer will know the due date.

Response where nothing is clarified from bank regarding my first and last transaction. .
Please go thru the message received from HDFC shown below :

Credit card Disputes <CC.[protected]@hdfcbank.com>
Tue, 15 Jan, 10:09 (2 days ago)
to me

Dear Ms.Bora

Thank you for writing to us,

This is with reference to your query regarding the transaction.

We assure you that the queries raised by you are being looked into on top priority. We had forwarded your query to concern department .The same is under review, and we will respond to you with details within 7 business days and we will intimate you accordingly . We appreciate your patience in the interim.

Jan 21, 2019

Updated by Gita19 Important update regarding your Credit Card ending 7583



Inbox

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What a funny thing done by HDFC credit card dept., see after debiting my a/c 1038/- on 27/12/18 for which I had logged the complain to be refunded back to my a/c.

HDFC credit card dept. had created the same amount due again and today they are asking for money again. They are really fraud. HDFC credit card dept. wants double money from me. Mail copy given below :

HDFC Bank <[protected]@hdfcbank.net> Unsubscribe

14:54 (3 hours ago)

to GITABORA1906

Click here to know more...


Dear Preferred customer,

At HDFC Bank, it’s a great pleasure to serve you as our Preferred Banking customer. We hope you have explored the finest banking services and a host of distinctive programme benefits.

We would like to bring to your notice the payment due towards the outstanding on the Credit Card No.[protected]XXXXXX7583.

Credit Card Outstanding : Rs. 1038.18

We request you to kindly make the payment towards the outstanding on your Credit Card by 15th Feb 2019 to continue enjoying the benefits of Preferred Banking Programme. In case of non-clearance of dues we regret to inform you that the benefits of Preferred Banking Programme would stand automatically withdrawn without any further reference or intimation to you.

However, the services available on your Savings Bank Account/ Current account /Term Deposit and not exclusive to Preferred Banking Programme would continue uninterrupted.

For further clarifications, please feel free to contact your Relationship Manager Arindam Sarkar on Arindam.[protected]@Hdfcbank.Com.

We thank you for banking with us.

In case you have already made the payment towards your Credit Card outstanding, kindly ignore this email.

Warm regards,

Balkrishna Palekar
Programme Manager
Virtual Relationship Management Programme

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