[Resolved] HDFC Bank — unauthorized charge

Manoj Kumar Som

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201001

I hold a hdfc credit card which has the limit of rs 600000, i have total outstanding due is 3.28 lack, i have deposit rs 200000 but hdfc credit card shown me outstanding, of rs 4 lac while balance should be rs 1.5 lac so do my need ful help, my name manoj kumar i have hdfc credit card last for digit 3692,
They are talk very rudely, no one listen to me many time i have call him and tell the problem but they are doing the same problem again and again

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May 11, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that you made payment of Rs. 2, 00, 000.00 we observe from our records that as on date we are not in receipt of the payment hence we request you to provide the modes of payment, exact amount, date of payment made to enable us to review and assist you in this regard. We observe that you are in receipt of the calls regarding your credit card payment hence we request you to share the executive name, call date and the contact number from which you have received the call to assist you accordingly. You may write to us at [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Bejoy
HDFC Bank Customer Assistance