HDFC Bank — unauthorized charge on my credit card

Address:Jaipur, Rajasthan, 302020

At the time of applying the credit card i have been told that this card will be lifetime free however, i have checked my statement today and found that there is a charge of rs.590 has been debited for annual fee on which is wrong, i need this amount to be reimbursed, i have been misguided. Please of june 2019, revert the amount or else i will block the card, please do the needful. I have been fooled,, please make a strong decision or else i will go for ombudsman.

Thanks,

Waibhav kumar saha
Register mobile number [protected]
My cust id is: 75630670
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance.
Jul 10, 2019
Updated by waibhav
Hope for the positive reply
Jul 21, 2019
Updated by waibhav
Any update, why it is taking a long time?
Complaint comments 

Comments

While I'm booking a train ticket amount is deducted from bank and transaction not successful.rejected from bank. Still amount is not refund. Card num ending 6917. 370 rs amt isn't refund still now

Rajasekar chelliah's reply, Jul 5, 2019
Still amt isn't refund 370rs
This is the really unprofessional behaviour by the bank for doing transactions. One day before I try to withdraw money from atm money didn’t get system timeout and amount deducted from my account and still money is reverted back. They are it ll take 7 working days to take my money back. I am really disappointed with the service of Hdfc

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