[Resolved]  HDFC Bank — unethical behaviour

Address:

Chennai, Tamil Nadu

I have hdfc credit card from the year 2011 and i have been a regular payer of credit charges. Due to some financial crisis, i'm unable to pay dues within the said time. But, i'm trying to pay as early as possible max before subsequent month. When this happens, i get calls from collection department. There is a women, whose name is dont remember, whenever she speaks, her words will be so abusive and she always says me "if i'm unable to pay credit card due, why the hell i need to stick to hdfc credit card. Please close your card immediately and get out of hdfc credit". I'm mentioning the same wording what she tells. I politely say her, this is not the way to talk madam, and please transfer the call to some men, so that i can be comfortable to talk. For this her reply will be "if you are so afraid to talk to female, why the hell you use credit cards". I dont think hdfc can employee these kinds of people. There has to be some kind of mannerism to talk with the people. I purely accept, i didnt pay the emi for the current month. But is that the way to talk to someone? If i talk in the same manner, i hope i shall be sent behind bars.
I would humbly request hdfc bank credit card team to kindly educate people on talking to your customer. However your customers are faulty.
Call received date:[protected].
Caller number:[protected]
Caller time: 14:34hrs.