[Resolved]  HDFC Bank — unprofessional attitude and arrogant behavior of bank staff

Address:

147001

Dear sir/ ma'am,
1. I am a customer of hdfc bank. I wanted to change my correspondence address. I approached hdfc bank, stadium road, patiala (Bank code 756).
2. I sent my representative for address change form, which i could fill before going to the bank... Which they refused and insisted on my personal visit to the bank.
3. On visiting the bank, firstly the concerned staff was missing, others where clueless about the procedure and when i insisted that either they should clarify the same from the manager or i would like to meet him, i got a reply from the staff that the manager is not available.
4. Finally i left the bank without changing the address and got the same done from another branch of the bank.
5. The behavior of the staff was shockingly unprofessional, and a "couldn't care attitude". Next day when the same was brought to the notice of the concerned manager, he also seemed to be least concerned about the complaint.
6. This lackadaisical attitude towards the customers by the bank staff has forced me to pen this complaint

Regards
Col suneet