[Resolved]  HDFC Bank — using personal social media by hdfc collection department

Address:

Bangalore, Karnataka, 560064

Hi i am using hdfc credit card from 2016, i have failed to repay my credit card dues from past 2-3 months from aug 2018 reason cause i have lost my job and i'm currently looking for one. After a month of my missed due date few executives kept calling me in different number to my registered mobile number asking me to repay the dues, every time i explained them my situation that i have lost my job, give me some time to repay but no one understood or was ready to understand my concern instead they started harassing me through whatsapp texting me from different numbers and threatening me.in reply i told them please don't use whatapp to communicate instead call me to my registered number or email me then i immediately called up the hdfc credit card customer care and explained, they said me that this will not repeat again and took the details of the people who contacted me in whatsapp like there multiple numbers and told me that within evening our bangalore collection head will speak to you but the collection executive kept making voice call in whatsapp, saying that tell me where you are now, i'm coming with 4 other people to meet you and more than 4 to 5 people had contacted me saying that i'm hdfc manager from richmond circle branch and i'm dealing your case. I always told them that give me some more will repay and always responded to the calls but now the collection executive is saying that we are from collection department so we can use whatapp and facebook to communicate and come to your address and loot things and even he said that i will be using these to catch you, do whatever you can do. Non of the executive told me the real name of them. So i am planning to put complaint in consumer court cause i'm worried about my safely.
Please do reply me within 24 hours.
I have all the details and screenshots of the executives who harassed me through whatsapp.