HDFC Bank — Welcome Kit and Debit Card

Address:

Shop No 9, Tower N2, DLF Corp Greens, NH 8, Sector 74A, Gurgaon-122101

I opened an HDFC insta account on September 2020 but video KYC was not succesful. So I went to a HDFC local branch in December 2020 (with address Shop No 9, Tower N2, DLF Corp Greens, NH 8, Sector 74A, Gurgaon-122101 and IFSC HDFC0009126) for completing my KYC.
I didn't receive any confirmation SMS on completion of KYC. So I went to the same local branch to enquire and was told that the KYC has been completed and for getting my card and welcome kit I have to request through their customer care service.
I wanted to know when will I recieve my welcome kit