[Resolved]  HDFC Bank — welcome kit not received

Address:

Anantnag near Irrigation Colony, 192124

I recently got my current account created at hdfc anantnag through csc vle program.
My welcome kit was forwarded by hdfc however it was not delivered to me rather i got a main from hdfc that due to some. Adress issue the welcome kit has been returned to the hdfc anantnag branch and i can collect it from there, but for my utter shock the officials at hdfc anatnag denied the claim outrightly and told me it is not here but somewhere else.
I want to know where is my welcome kit and what kind of professionalism is this?
Hdfc a/c no:[protected]