[Resolved] HDFC Bank — worst experience form hdfc two wheeler loan section

[Resolved] HDFC Bank — worst experience form hdfc two wheeler loan section

N nihil from Thiruvananthapuram, Kerala

Hi sir, Your bike loan collection agent is your staffs or your goondas?? Seriously... I have a 2 wheeler loan on hdfc bank and the loan comes under kollam branch, kerala. Every emis are paid on proper due date. Because of some death, i failed to pay the emi amount on the month of june. I informed these case to the branch also. But today, 23 june 2018 two staffs from your two wheeler loan deparment came to my house without prior information or contacting me. At that time only my grand parents are availble in house. Your staff show a irrespectful manner and act like some local goondas.. They need money at that moment itself and my grandparents have to borrow money from anybody and need to pay that amount today itself. They are threatening them. Only for breaking 1 month emi you are doing this to customer.in advertisements you are showing friendly bank. Worst experience from hdfc. These is your customer service. Your agents insult me over phone also. Very bad for a reputed bank like yours. Loan number:43106258 Agent who contacted number: 91 [protected] Need to get a clear solution on above complaint Was this information helpful? No (0) Yes (0)
Jun 25, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jun 27, 2018 HDFC Bank Customer Care's response Dear Customer, At the outset, we regret the inconvenience caused due to the follow up done by our authorized representatives. ·We would like to inform you that since we were not able to contact you on your registered mobile number, more specialized efforts were initiated in order to have a discussion on the loan. Hence, visit was done at your registered address. ·However we wish to state that the sole intention of our bank officer was to make you aware of the Bank processes followed towards the recovery of the loan. ·We wish to confirm that our representatives operate under strict guidelines on the manner and demeanor of their interaction with all customers any deviant behavior by our staff is dealt with strictly. ·Further, you are requested to visit our loan service branch to update your residential address. You are requested to contact our Bank officer – Mr. Rojith Rajan on (0) [protected], for any further assistance if required. Assuring you of our best services at all times. -Manoj HDFC Bank Customer Assistance
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