HDFC Bank — wrong billed for credit card

Address:Sangli, Maharashtra, 416410
Website:hdfcbank.com

Hi, my sister took a loan from hdfc bank they gave a complimentary credit card from the bank. Now they have sent a bill of 4000/- saying that the outstanding. Whereas my sister never saw and used that credit card. When we check in the bank they are saying you to raise a complaint about it and no one from the bank is helping my sister. Please do look into this issue. I have attached a letter from the bank they have sent my sister.
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