HDFC Bank — Wrong commitment reg loan account
22Babuu on Jul 28, 2020
We are having 2 current accounts and 4 savings account with hdfc.
We had a cc account with federal bank. The hdfc executives approached and advised to open a loan account, where i have to pay the interest on the money, which i spent on my loan account. No other charges will be charged for non usage of funds. They only said, the total amount will be reduced month after month.
There was lot of miscommunication and wrong commitments offered by hdfc executives reg this loan account.
Based on the discussion, we assumed this loan account is better than cc account. As we use this value only for safety.in cc accounts there are charges applicable. Result we closed our cc account with federal bank and open a loan account [protected] with hdfc.
One fine day, there was a debit of rs.5000 +gst from my loan account. I immediately raised an issue with the banker. I sent “n” number of mails to them. When i contacted over phone, finally they said, the charges are applicable. No one has informed that amc/commitment charges at the time of opening my account. If they informed me, i would not opt this loan account.
They simply said, you have to ref the document, offered to you at the time of loan disbursement. I inquired, what about the assurance given by your hdfc executives?
I requested them to reverse this charges, but no reply from their end. I advised them to close my loan account immediately.
When these discussions were going on, another rs.5000+gst was debited from my account. It is not all acceptable.
The hdfc executives should not give wrong assurances, commitments to the customers.
I am requesting the banker, to reverse the charges and close this loan account.
[Jul 28, 2020] HDFC Bank customer support has been notified about the posted complaint.
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