HDFC Bank — Wrong information in their website to draw customer attention. | |||||
Full trail mail attached here between myself and HDFC bank conversations. Kindly go through from below to understand the matter perfectly. Thanks Rgds Debabrata Das +91-[protected] Debabrata Das From: Debabrata Das Sent: Wednesday, July 27, 2016 11:08 AM To: 'Response.[protected]@hdfcbank.com'; grievance.[protected]@hdfcbank.com; [protected]@hdfcbank.com; [protected]@hdfcbank.com; countryhead.[protected]@hdfcbank.com; countryhead.[protected]@hdfcbank.com; codecomplianceofficer.[protected]@hdfcbank.com Cc: 'aditya.[protected]@hdfcbank.com'; '[protected]@gmail.com'; [protected]@rbi.org.in; [protected]@rbi.org.in Subject: RE: RE:'HBL=[protected]' GRCA: APW[protected]AK DEBABRATA DAS...Why it has been rejected after processing Dear HDFC Senior Managements, When you will provide me rejection letter in HDFC Bank letter head? Please give me a timeframe for the same. Please note, I have apply through HDFC Purulia bank branch via proper from fill up with my signature. I need rejection letter from the same branch in HDFC bank letterhead with physical signature of HDFC Bank payroll employee/personal. This is my rights also. If you will send from any other places then kindly send it to me in my current address by post which was I have submitted in bank at the time of the application. Please note again, I need it soon as my lawyer is asking the same, because it will be submitted at Calcutta High Court. He is very much clear in this regards. Matter is not about the denial, it is about the wrong information available in website. As per him NO INDIAN BANK CAN DRAW CUSTOMER attention by showing wrong information(I have already checked the same even I am able to directly applied to HDFC dap via dapweb) in their website specially those services which hurts Digital India visions! Matter will be taken up to Supreme court along with Indian media if required. Kindly don’t ignore this mail. Our Honorable Prime Minister Mr. Narendra Modi is Cc of this mail and hope also he is watching. Thanks. Rgds Debabrata Das +91-[protected] From: Debabrata Das [mailto:Debabrata.[protected]@ericsson.com] Sent: Tuesday, July 26, 2016 6:03 PM To: 'Response.[protected]@hdfcbank.com'; grievance.[protected]@hdfcbank.com; [protected]@hdfcbank.com; [protected]@hdfcbank.com; countryhead.[protected]@hdfcbank.com; 2 countryhead.[protected]@hdfcbank.com; codecomplianceofficer.[protected]@hdfcbank.com; [protected]@rbi.org.in; [protected]@rbi.org.in Cc: 'aditya.[protected]@hdfcbank.com'; '[protected]@gmail.com'; '[protected]@timesgroup.com' Subject: RE: RE:'HBL=[protected]' GRCA: APW[protected]AK DEBABRATA DAS...Why it has been rejected after processing Dear Mr Ravi M/ HDFC Senior Managements, Please note no one named Ms Shalini Shukla had conveyed me regarding the same. I have tried today via HDFC bank National Website and application possible with my data. I have full snapshots in my Laptop. Please I and a India not a foolish person who will believed you peoples words easily. Kindly give me all in written in HDFC bank letter head. I need to produce same in Calcutta High Court along with those snapshots. Already talked with my lawyer regarding same. Also I will go for RBI Banking Ombudsman Scheme – 2006 but will take time. I need quick actions regarding the same! Furthermore I am keeping Cc our Honorable Prime minister of this email so that also he can under what happening to our “Digital India” vision! Whatever showing in HDFC Bank National website is not matching with actual banking systems and why a Indian girl marriage not happening due to this wrong things! I am keeping Times of India in this mail for note and reference. Aside TOI please note these and print in yours paper or e papers if required. I have enough evidence against HDFC bank to proof myself. Thanks. Rgds Debabrata From: Response.[protected]@hdfcbank.com [mailto:Response.[protected]@hdfcbank.com] Sent: Tuesday, July 26, 2016 5:40 PM To: Debabrata.[protected]@ericsson.com Subject: Fw: RE:'HBL=[protected]' GRCA: APW[protected]AK DEBABRATA DAS...Why it has been rejected after processing Dear Sir, This is with reference to your emails dated 18th and 26th July 2016 addressed to the Bank’s Senior Management regarding your proposal for Personal Loan. We have to advice you that your proposal for Personal Loan does not meet our bank's internal criteria for unsecured loan and the same has been conveyed to you by our official, Ms. Shalini Shukla as well. Our decision on the application may not be deemed as any reflection on your personal credit worthiness or stability. We sincerely hope that the Bank will be in a position to meet your requirements in future. Thanking you in anticipation of your understanding and forbearance in the matter. In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a 3 fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website www.hdfcbank.com for details of the Banking Ombudsman Scheme – 2006. Warm Regards, Ravi M. Customer Service Manager (Chairman & MD Cell) Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. From: Debabrata Das To: Response.[protected]@hdfcbank.com, grievance.[protected]@hdfcbank.com Cc: [protected]@hdfcbank.com, [protected]@hdfcbank.com, countryhead.[protected]@hdfcbank.com, countryhead.[protected]@hdfcbank.com, codecomplianceofficer.[protected]@hdfcbank.com, [protected]@rbi.org.in, [protected]@rbi.org.in Date:[protected]:06 Subject: RE: RE:'HBL=[protected]' GRCA: APW[protected]AK DEBABRATA DAS...Why it has been rejected after processing-reopen Dear Ravi M./HDFC Senior Managements, Please note 5 working days already and also normal 7 days over. I have not received any reply regarding below escalations. Even HDFC Bank Official Mr. Joy Banerjee ([protected] & Relationship Manager Mr. Satish ([protected]) not able to answer any of my simple query! It is clear that you peoples not able to answer regarding the same according to HDFC national website information! Please note again, I have apply through HDFC bank branch via proper from fill up with my signature. I need proper justification in written regarding the same in written from HDFC bank end in letter head for this rejection accordingly whatever mentions in national website! However I am attaching my current Experian Credit Report (CIBIL) report with this mail for reference. Score is -788. Waiting for your reply/feedback. Thanks Rgds Debabrata Das +91-[protected] From: Response.[protected]@hdfcbank.com [mailto:Response.[protected]@hdfcbank.com] Sent: Monday, July 18, 2016 9:03 PM To: Debabrata.[protected]@ericsson.com Subject: Fw: RE:'HBL=[protected]' GRCA: APW[protected]AK DEBABRATA DAS...Why it has been rejected after processing-reopen 4 Dear Sir, We acknowledge receipt of your below e-mail received at the office of the Senior Management. The matter is under review at our end and we will revert to you within next 5 working days. We solicit your patience and cooperation in the interim. Assuring you the best of our services. Warm Regards, Ravi M. Customer Service Manager (Chairman & MD Cell) Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. From: Debabrata Das To: [protected]@hdfcbank.com, [protected]@hdfcbank.com, grievance.[protected]@hdfcbank.com Cc: countryhead.[protected]@hdfcbank.com, countryhead.[protected]@hdfcbank.com, codecomplianceofficer.[protected]@hdfcbank.com, [protected]@rbi.org.in, [protected]@rbi.org.in Date:[protected]:21 Subject: RE:'HBL=[protected]' GRCA: APW[protected]AK DEBABRATA DAS...Why it has been rejected after processing Dear Sir, This is the query regarding personal loan application for my sister marriage purpose. Please note loan application ref no generated by HDFC bank system[protected]. Rs 2, 20000 has been already approved and I have got SMS for the same. Same amount was showing at time of online application showing in HDFC bank national website even there also I have put/given all mandatory and non-mandatory details like my home loan details and same I have submitted to bank at the time of document submissions. Please refer trail mail for more details. I have submitted every correct details whichever asked by bank! But I have just received a call from your Bank Official Mr. Joy Banerjee ([protected]) that my application has been rejected by credit department even after such approve! Reason Banks norms not working in my case/application! Now I have a question- 1. Why HDFC bank national portal showing different things when the actual reality is different?!? Which everyone can access that in this country. Why wrong promises there in a such nation websites?!? 2. Why my loan is rejected even after manual approval via branch?!? Aside RBI :- Please note above things! How HDFC bank playing with Indian peoples. Whatever in there national website is showing is totally wrong with their actual banking systems. Can the provide actual justification about my loan application according to their nation website application system or even there actual application system/norms?!? Waiting for positive response from both HDFC and RBI regarding the same because only these types of faulty system my own sister marriage will never happened! Marriages of a Girl/Sister is really very sensitive till date in our country like India. 5 According to your feedback I will review the same with Govt of India and also with Indian media. Thanks. Rgds Debabrata Das +91-[protected] Purulia, West Bengal Dear Mr. Das, Thank you for writing to us. This is with reference to your e-mail addressed to the Managing Director. In continuation to our e-mail dated July 12, 2016, we at grievance reddressal team have reviewed/ investigated the matter and would like to share our findings / resolution as below: We understand from our Bank Official Mr. Joy Banerjee that you have submitted the requisite document to process the Loan on July 13, 2016. Please note that final sanction of loan will only be considered as per the internal lending norms of the Bank on Personal Loan. You are requested to contact our official Mr. Joy Banerjee on [protected] for further assistance. Thanking you in anticipation of your kind understanding in the matter. In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd., 5th Floor, tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel (West), Mumbai 400013 or E-mail at [protected]@hdfcbank.com or Fax at 022- 42197125. Alternatively you can call at Tel:[protected]. Warm Regards, Manish Katiyar Customer Service Officer Grievance Redressal Cell HDFC Bank Ltd. Our PhoneBanking numbers are available on www.hdfcbank.com Find your nearest. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Disclaimer : 6 The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. ________________________________________________________________________________...⇄ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " From: Debabrata Das [mailto:Debabrata.[protected]@ericsson.com] Sent: Tuesday, July 12, 2016 11:20 AM To: '[protected]@hdfcbank.com'; '[protected]@hdfcbank.com'; 'grievance.[protected]@hdfcbank.com' Cc: 'countryhead.[protected]@hdfcbank.com'; 'countryhead.[protected]@hdfcbank.com'; codecomplianceofficer.[protected]@hdfcbank.com Subject: Query regarding personal loan application(ONLINE) Dear Sir, Please note my online personal loan application first- DPL[protected] on 10 th July. Application snapshot is attached with this mail for reference. I have applied through HDFC National Website by putting every details even non mandatory details also in application from. After competition it has intimate me in written that “our representative will contact you soon” but unfortunately no one has communicate to me till date and time! Yesterday full working day past and today also around now 11:30 AM. I need a honest answer from HDFC bank senior management that whether those HDFC bank online system works or those are only for show up purpose or hoax or etc?!? Is really those online system works for the nationalize bank HDFC or we have to visit branch first and approach for the same in personal first as our EARLIER GENERATIONS use to did?!? Kindly reply soon. Waiting for your positive response. Thanks. Regards, DEBABRATA DAS Senior Engineer Ericsson AB 7 BU/Department–BSS C/O: Reliance Communication Ltd South Lake Road (Opp. Subhash Park) Purulia, West Bengal – 723 101, India CALL/SMS – +91-[protected] EMAIL ID – Debabrata.[protected]@ericsson.com ________________________________________________________________________________...⇄ _ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. ________________________________________________________________________________...⇄ _ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " Was this information helpful? | |||||
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HDFC Bank customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear HDFC Bank,
Please note below another example of bad banking practice of HDFC bank. Matter has been already escalated to our Honorable Prime Minister Sir and DGM of RBI customer service department.
Rgds
Debabrata.
From: Debabrata Das [mailto:Debabrata.[protected]@ericsson.com]
Sent: Tuesday, August 02, 2016 9:01 PM
To: 'PriorityRedressal.[protected]@hdfcbank.com'; 'Response.[protected]@hdfcbank.com'; grievance.[protected]@hdfcbank.com; [protected]@hdfcbank.com; [protected]@hdfcbank.com; countryhead.[protected]@hdfcbank.com; countryhead.[protected]@hdfcbank.com; codecomplianceofficer.[protected]@hdfcbank.com
Cc: 'aditya.[protected]@hdfcbank.com'; '[protected]@gmail.com'; [protected]@rbi.org.in; [protected]@rbi.org.in; '[protected]@rbi.org.in'; '[protected]@rbi.org.in'
Subject: RE: 'HBL=[protected]' Reg your HDFC Bank Credit Card application
Dear Mr. Nair,
What about my second application which was via online in my home branch as describe in trail mail?!? It was via online and fully approved! Same snapshot attached with this mail?
What you people stared?!? What do you think we Indian are fool?!? What is the actual reason?!?
Can you explain the same in Cc to RBI and Indian Prime Minister?!?(He is also Cc of this Email)
Aside, S V Patil Sir- We have already discussed regarding the same in case of my personal long rejection case yesterday over mail via HDFC bank. Hope you now can now better understand HDFC bank’s business practice in our country! Is anything more required for evidence again HDFC bank toward RBI?!?
I kept you Cc in this mail for better understanding of a private bank’s business practices.
Hope you understand better that me all these. Requested to you go through the full trail mail for reference and also do needful.
I repeat: THIS IS NOT MY PERSONAL ISSUES. THIS IS A NATIONAL ISSUE!!!
Thanks
Rgds
Debabrata Das
+91-[protected]
From: Senior Management [mailto:PriorityRedressal.[protected]@hdfcbank.com]
Sent: Tuesday, August 02, 2016 8:05 PM
To: Debabrata Das
Subject: RE:'HBL=[protected]' Reg your HDFC Bank Credit Card application
Dear Mr. Das,
This is in continuation to our e-mail dated July 30, 2015 regarding your HDFC Bank Credit Card application.
We thank you for the interest shown towards the HDFC Bank credit card. We wish to inform you that application request for credit card would be considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports and document verifications) Basis the details provided by you, we have reviewed your request and as an outcome of the same, we regret to inform you that we are unable to solicit your request for a credit card. We request you not to let this incident deter your patronage to other HDFC Bank’s products.
Please feel free to write to us at : priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.
In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website www.hdfcbank.com for details of the Banking Ombudsman Scheme – 2006.
Kindly note the query reference number for this correspondence is [protected]
Assuring you of our best services at all times.
Regards,
Pramod Nair
Manager - Correspondence (MD & Chairman Desk)
________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
From: Debabrata Das [mailto:Debabrata.[protected]@ericsson.com]
Sent: Thursday, July 28, 2016 12:23 PM
To: 'Senior Management'
Subject: RE: 'HBL=[protected]' Reg your HDFC Bank Credit Card
Dear Mr. Nair,
Good Morning.
I have just received a call from HDFC Kolkata central credit card team member ([protected]). As per them they want to further process of my second application of credit card Application Reference No- DCC[protected] accordingly to my home branch.
However I have told him all below story and also suggest them to communicate with you/central team before such process as my first application is still under review.
Requested to you kindly look into this matter also and also suggest if any.
Also thank you once again for your valuable times in this regards.
Rgds
Debabrata Das
From: Debabrata Das [mailto:debabrata.[protected]@ericsson.com]
Sent: Tuesday, July 26, 2016 11:38 PM
To: Senior Management
Subject: RE: 'HBL=[protected]' Reg your HDFC Bank Credit Card
Dear Mr. Nair,
Thanks for below communication and response.
However 07 working days is very much higher to addressed such a small Credit card related issues as per my best knowledge for a nationalized bank like HDFC.
However take your time also try to response as soon as possible.
I am waiting for your positive response in this regards.
Thanks.
Rgds
Debabrata
Sent from my Windows® 10 Mobile ©2016 Microsoft Corporation
________________________________________
From: Senior Management
Sent: 26-07-2016 08:03 PM
To: Debabrata Das
Subject: RE:'HBL=[protected]' Reg your HDFC Bank Credit Card
Dear Mr. Das,
This is with reference to your e-mail dated July 22, 2016 regarding your HDFC Bank credit card application.
Based on your mail, we have taken up the same for necessary review and we will respond to you in 07 working days. We request you to bear with us in the interim.
Please feel free to write to us at: priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard
Kindly note the query reference number for this correspondence [protected]
Assuring you of our best attention at all times.
Regards,
Pramod Nair
Manager - Correspondence (MD & Chairman Desk)
________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
From: Debabrata Das [mailto:Debabrata.[protected]@ericsson.com]
Sent: Friday, July 22, 2016 9:45 PM
To: 'PriorityRedressal.[protected]@hdfcbank.com'
Subject: RE: 'HBL=[protected]' Reg your HDFC Bank Credit Card application
Dear HDFC Seniors,
I am very much happy for your below response and for customer first thinking. This is always expected from such a nationalized bank.
Please note:
Executive Name:- Forgot to note down hence unable to remember.
Email Id- manager.[protected]@gmail.com
Mobile No- +91-[protected]
Verification calls :- +91-[protected] (HDFC Credit card department)…..3 Times
Application not process as because my home is not in Kolkata City.
I had also some quires below regarding the same:
1. Why bank promise me for a credit card from my home address accordingly when banks are interested in Metro cities peoples only?!?
2. What is my benefit whereas as a salaried persons from last 9 years?!?
3. Why HDFC bank personal waste my time and also played with me/my emotions and my living! Who has gave them such permission?!?
4. Why me types of genuine customer not getting minimum service from such nationalize bank?!?
5. And finally at least I need a 30-40 Lac own property in Kolkata city for getting a 75K values credit card right?!?
My application never processed only due to locations issues!
It is clear that Peoples those lives outside 4 metro cities in India has no social values whosever he or she in front of Indian private bank! They never get them credit card/service accordingly there salary accounts! Whereas if I could arrange a fake address of Kolkata city I will got credit card even not required rather than anything! I have a another query also! If really our country/peoples economics and financial condition will developed if banks only focus the peoples who lives in cities of India?!?
However today I have re-applied credit card via HDFC national/main website putting location Purulia (HDFC also have branch here- Branch name Purulia- Pn-723101, Dist- Purulia. West Bengal )
Application Rederence No- DCC[protected] . Snapshot attached for the same with this mails. e-approved also!
Kindly look into above current application whether I will eligible or not this time as a Indian citizen! Applied this time in HDFC national website by putting home branch name! Application is also successful.
Thanks.
Rgds
Debabrata Das
+91-[protected]
From: Senior Management [mailto:PriorityRedressal.[protected]@hdfcbank.com]
Sent: Friday, July 22, 2016 8:48 PM
To: Debabrata Das
Subject: RE:'HBL=[protected]' Reg your HDFC Bank Credit Card application
Dear Mr. Das,
This is with reference to your e-mail dated July 21, 2016 regarding your HDFC Bank credit card.
At the outset, we regret to note that you have been left with a feeling of dissatisfaction during the course of your recent interactions with us. We wish to assure you that it is our constant endeavor to provide outstanding service to you and ensure that your banking experience with us is always pleasurable.
Basis your e-mail, we understand that you do not require credit card currently. In the event, if you wish to know the status of your application, we request you to share the executive name and number for us to assist you further.
Please feel free to write to us at : priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.
In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website www.hdfcbank.com for details of the Banking Ombudsman Scheme – 2006.
Kindly note the query reference number for this correspondence is [protected]
Assuring you of our best attention at all times.
Regards,
Pramod Nair
Manager - Correspondence (MD & Chairman Desk)
________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
From: Debabrata Das [mailto:debabrata.[protected]@ericsson.com]
Sent: Friday, July 22, 2016 12:04 PM
To: Senior Management
Subject: RE: 'HBL=[protected]' Reg your HDFC Bank Credit Card application
Please note, My application never process by HDFC Bank due to location issues.
First they promise that they can give Credit card to my home address(Pin-723101).
Later on they refused and told they only can give to Kolkata and City areas.
However currently I do not need any credit card from HDFC bank.
Please close this case.
Thanks.
Rgds
Debabrata
Sent from my Windows® 10 Mobile ©2016 Microsoft Corporation
________________________________________
From: Senior Management
Sent: 22-07-2016 11:51 AM
To: Debabrata.[protected]@ericsson.com
Subject: RE:'HBL=[protected]' Reg your HDFC Bank Credit Card application
Dear Mr. Das,
This is in continuation to our earlier e-mail dated July 18, 2016 regarding your HDFC Bank credit card application.
We had requested in our earlier response dated July 18, 2016 to provide us the following information to enable us verify our records and assist you with regard to your query. We regret to inform that we were not in receipt of the required details as on date. In the absence of the requisite details, we regret our inability to proceed further and construe the case to be closed .
Please feel free to write to us at : priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.
In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website www.hdfcbank.com for details of the Banking Ombudsman Scheme – 2006.
Kindly note the query reference number for this correspondence is [protected]
Assuring you of our best attention at all times.
Regards,
Pramod Nair
Manager - Correspondence (MD & Chairman Desk)
________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
From: Debabrata Das [mailto:Debabrata.[protected]@ericsson.com]
Sent: Saturday, July 09, 2016 1:38 PM
To: '[protected]@hdfcbank.com'
Cc: 'codecomplianceofficer.[protected]@hdfcbank.com'
Subject: FW: HDFC CREDIT CARD FEATURES_Debabrata Das
Dear Sir,
Kindly refer tail mail check the status of my credit card status. Your credit card department is not responding at all. I am chasing them from long time. Kindy read trail mail for more details.
Waiting for your positive response.
Name-Debabrata Das
Mob:- +91-[protected]
PAN:- AMAPD4617L
Office Location-Kolkata
Rgds
Debabrata
From: Debabrata Das [mailto:Debabrata.[protected]@ericsson.com]
Sent: Saturday, July 09, 2016 12:40 PM
To: 'manager company'
Subject: RE: HDFC CREDIT CARD FEATURES_Debabrata Das
ANY UPDATE?!?
Why you people not responding?!?
Rgds
Debabrata
From: Debabrata Das [mailto:debabrata.[protected]@ericsson.com]
Sent: Friday, June 17, 2016 10:33 PM
To: manager company
Subject: RE: HDFC CREDIT CARD FEATURES_Debabrata Das
Any update regarding my credit card?
Already 7 days past!
Your No. +91-[protected] is not contactable!
Rgds
Debabrata
Sent from my Windows® 10 Mobile ©2016 Microsoft Corporation
________________________________________
From: Debabrata Das
Sent: 10-06-2016 12:47 PM
To: manager company
Subject: RE: HDFC CREDIT CARD FEATURES_Debabrata Das
Any updates?!?
Rgds
Debabrata
Sent from my Windows® 10 Mobile ©2016 Microsoft Corporation
________________________________________
From: Debabrata Das
Sent: 09-06-2016 04:09 PM
To: manager company
Subject: RE: HDFC CREDIT CARD FEATURES_Debabrata Das
Dear Manager-HDFC bank credit card,
I am sending you last three month Pay slip along bank statement details. Apart from all this I am sending you all required documents as per trail mail.
I am sending you my last month Airtel Post Paid bill also as a personal/address verification purpose along with Aadhar Card.
Please let me know which card is suitable for me before final processing. My variable pay amount of my CTC you can see clearly credited in March Pay slip along with Bank statements. Hence don’t forget to look that also.
I am ok with Money Back Card but Please go for that card which has low interest charges.
Kindly let me know if any document required or any hidden things are there!
Thanks.
Regards,
DEBABRATA DAS
Senior Engineer
Ericsson
BU/Department–BSS
C/O: Reliance Communication Ltd
South Lake Road (Opp. Subhash Park)
Purulia, West Bengal – 723 101, India
CALL/SMS – +91-[protected]
EMAIL ID – Debabrata.[protected]@ericsson.com
From: manager company [mailto:manager.[protected]@gmail.com]
Sent: Thursday, June 09, 2016 2:30 PM
To: debabrata.[protected]@ericsson.com
Subject: HDFC CREDIT CARD FEATURES
Respected Sir,
This is Manager from HDFC bank credit card department. As per request from your side about the purpose of the call which you got from our representative are as follows.
Sir the company in which you are working it is one of the top 2100 listed company of HDFC bank so for the card which you are eligible is a lifetime free card, there won't be any maintenance and renewal charges for every year.
So the document which will be required is:
1.Photograph(Passport)
2.PanCard.
3.Adhar card/Voter ID card/Driving license/Passport. (Any one of it)
4.3 month payslip
5.3 month bank salary statement.
6.Company ID card proof/Visiting card.(Any one of it).
7.8 digit landline office number.
The card which you are eligible is a Money Back Card & Diners Reward Card.
Money Back Features:
Features
2 Reward Points (RP) on Rs 150 spent. 3 X Reward Points on online spends.
*Effective 15th April 2016, Reward Points will not be accrued for fuel transactions
Redeem Reward points as CashBack on your MoneyBackCredit Card (100 Reward Points = Rs 40)
Zero Lost Card liability post reporting of the loss of card
Fuel Surcharge Waiver capped at Rs. 250 every billing cycle (ST applicable).
Thank You.
(Manager-HDFC bank credit card).
Benefits
Earn a CashBack of Rs. 2, 000 on RP accumulated by spending Rs. 2.5 lakh on your card.
Save up to Rs. 1, 800 every year on your fuel transactions
Get first year fee reversed if you spend Rs. 10, 000 in first 90 days of card set-up date and renewal fee reversed if you spend Rs. 50, 000 in a year prior to renewal date
For any queries feel free to reply.
Thank You.
Manager- HDFC Credit Card Features
Please note below another example of bad banking practice of HDFC bank. Matter has been already escalated to our Honorable Prime Minister Sir and DGM of RBI customer service department.
Rgds
Debabrata.
From: Debabrata Das [mailto:Debabrata.[protected]@ericsson.com]
Sent: Tuesday, August 02, 2016 9:01 PM
To: 'PriorityRedressal.[protected]@hdfcbank.com'; 'Response.[protected]@hdfcbank.com'; grievance.[protected]@hdfcbank.com; [protected]@hdfcbank.com; [protected]@hdfcbank.com; countryhead.[protected]@hdfcbank.com; countryhead.[protected]@hdfcbank.com; codecomplianceofficer.[protected]@hdfcbank.com
Cc: 'aditya.[protected]@hdfcbank.com'; '[protected]@gmail.com'; [protected]@rbi.org.in; [protected]@rbi.org.in; '[protected]@rbi.org.in'; '[protected]@rbi.org.in'
Subject: RE: 'HBL=[protected]' Reg your HDFC Bank Credit Card application
Dear Mr. Nair,
What about my second application which was via online in my home branch as describe in trail mail?!? It was via online and fully approved! Same snapshot attached with this mail?
What you people stared?!? What do you think we Indian are fool?!? What is the actual reason?!?
Can you explain the same in Cc to RBI and Indian Prime Minister?!?(He is also Cc of this Email)
Aside, S V Patil Sir- We have already discussed regarding the same in case of my personal long rejection case yesterday over mail via HDFC bank. Hope you now can now better understand HDFC bank’s business practice in our country! Is anything more required for evidence again HDFC bank toward RBI?!?
I kept you Cc in this mail for better understanding of a private bank’s business practices.
Hope you understand better that me all these. Requested to you go through the full trail mail for reference and also do needful.
I repeat: THIS IS NOT MY PERSONAL ISSUES. THIS IS A NATIONAL ISSUE!!!
Thanks
Rgds
Debabrata Das
+91-[protected]
From: Senior Management [mailto:PriorityRedressal.[protected]@hdfcbank.com]
Sent: Tuesday, August 02, 2016 8:05 PM
To: Debabrata Das
Subject: RE:'HBL=[protected]' Reg your HDFC Bank Credit Card application
Dear Mr. Das,
This is in continuation to our e-mail dated July 30, 2015 regarding your HDFC Bank Credit Card application.
We thank you for the interest shown towards the HDFC Bank credit card. We wish to inform you that application request for credit card would be considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports and document verifications) Basis the details provided by you, we have reviewed your request and as an outcome of the same, we regret to inform you that we are unable to solicit your request for a credit card. We request you not to let this incident deter your patronage to other HDFC Bank’s products.
Please feel free to write to us at : priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.
In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website www.hdfcbank.com for details of the Banking Ombudsman Scheme – 2006.
Kindly note the query reference number for this correspondence is [protected]
Assuring you of our best services at all times.
Regards,
Pramod Nair
Manager - Correspondence (MD & Chairman Desk)
________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
From: Debabrata Das [mailto:Debabrata.[protected]@ericsson.com]
Sent: Thursday, July 28, 2016 12:23 PM
To: 'Senior Management'
Subject: RE: 'HBL=[protected]' Reg your HDFC Bank Credit Card
Dear Mr. Nair,
Good Morning.
I have just received a call from HDFC Kolkata central credit card team member ([protected]). As per them they want to further process of my second application of credit card Application Reference No- DCC[protected] accordingly to my home branch.
However I have told him all below story and also suggest them to communicate with you/central team before such process as my first application is still under review.
Requested to you kindly look into this matter also and also suggest if any.
Also thank you once again for your valuable times in this regards.
Rgds
Debabrata Das
From: Debabrata Das [mailto:debabrata.[protected]@ericsson.com]
Sent: Tuesday, July 26, 2016 11:38 PM
To: Senior Management
Subject: RE: 'HBL=[protected]' Reg your HDFC Bank Credit Card
Dear Mr. Nair,
Thanks for below communication and response.
However 07 working days is very much higher to addressed such a small Credit card related issues as per my best knowledge for a nationalized bank like HDFC.
However take your time also try to response as soon as possible.
I am waiting for your positive response in this regards.
Thanks.
Rgds
Debabrata
Sent from my Windows® 10 Mobile ©2016 Microsoft Corporation
________________________________________
From: Senior Management
Sent: 26-07-2016 08:03 PM
To: Debabrata Das
Subject: RE:'HBL=[protected]' Reg your HDFC Bank Credit Card
Dear Mr. Das,
This is with reference to your e-mail dated July 22, 2016 regarding your HDFC Bank credit card application.
Based on your mail, we have taken up the same for necessary review and we will respond to you in 07 working days. We request you to bear with us in the interim.
Please feel free to write to us at: priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard
Kindly note the query reference number for this correspondence [protected]
Assuring you of our best attention at all times.
Regards,
Pramod Nair
Manager - Correspondence (MD & Chairman Desk)
________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
From: Debabrata Das [mailto:Debabrata.[protected]@ericsson.com]
Sent: Friday, July 22, 2016 9:45 PM
To: 'PriorityRedressal.[protected]@hdfcbank.com'
Subject: RE: 'HBL=[protected]' Reg your HDFC Bank Credit Card application
Dear HDFC Seniors,
I am very much happy for your below response and for customer first thinking. This is always expected from such a nationalized bank.
Please note:
Executive Name:- Forgot to note down hence unable to remember.
Email Id- manager.[protected]@gmail.com
Mobile No- +91-[protected]
Verification calls :- +91-[protected] (HDFC Credit card department)…..3 Times
Application not process as because my home is not in Kolkata City.
I had also some quires below regarding the same:
1. Why bank promise me for a credit card from my home address accordingly when banks are interested in Metro cities peoples only?!?
2. What is my benefit whereas as a salaried persons from last 9 years?!?
3. Why HDFC bank personal waste my time and also played with me/my emotions and my living! Who has gave them such permission?!?
4. Why me types of genuine customer not getting minimum service from such nationalize bank?!?
5. And finally at least I need a 30-40 Lac own property in Kolkata city for getting a 75K values credit card right?!?
My application never processed only due to locations issues!
It is clear that Peoples those lives outside 4 metro cities in India has no social values whosever he or she in front of Indian private bank! They never get them credit card/service accordingly there salary accounts! Whereas if I could arrange a fake address of Kolkata city I will got credit card even not required rather than anything! I have a another query also! If really our country/peoples economics and financial condition will developed if banks only focus the peoples who lives in cities of India?!?
However today I have re-applied credit card via HDFC national/main website putting location Purulia (HDFC also have branch here- Branch name Purulia- Pn-723101, Dist- Purulia. West Bengal )
Application Rederence No- DCC[protected] . Snapshot attached for the same with this mails. e-approved also!
Kindly look into above current application whether I will eligible or not this time as a Indian citizen! Applied this time in HDFC national website by putting home branch name! Application is also successful.
Thanks.
Rgds
Debabrata Das
+91-[protected]
From: Senior Management [mailto:PriorityRedressal.[protected]@hdfcbank.com]
Sent: Friday, July 22, 2016 8:48 PM
To: Debabrata Das
Subject: RE:'HBL=[protected]' Reg your HDFC Bank Credit Card application
Dear Mr. Das,
This is with reference to your e-mail dated July 21, 2016 regarding your HDFC Bank credit card.
At the outset, we regret to note that you have been left with a feeling of dissatisfaction during the course of your recent interactions with us. We wish to assure you that it is our constant endeavor to provide outstanding service to you and ensure that your banking experience with us is always pleasurable.
Basis your e-mail, we understand that you do not require credit card currently. In the event, if you wish to know the status of your application, we request you to share the executive name and number for us to assist you further.
Please feel free to write to us at : priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.
In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website www.hdfcbank.com for details of the Banking Ombudsman Scheme – 2006.
Kindly note the query reference number for this correspondence is [protected]
Assuring you of our best attention at all times.
Regards,
Pramod Nair
Manager - Correspondence (MD & Chairman Desk)
________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
From: Debabrata Das [mailto:debabrata.[protected]@ericsson.com]
Sent: Friday, July 22, 2016 12:04 PM
To: Senior Management
Subject: RE: 'HBL=[protected]' Reg your HDFC Bank Credit Card application
Please note, My application never process by HDFC Bank due to location issues.
First they promise that they can give Credit card to my home address(Pin-723101).
Later on they refused and told they only can give to Kolkata and City areas.
However currently I do not need any credit card from HDFC bank.
Please close this case.
Thanks.
Rgds
Debabrata
Sent from my Windows® 10 Mobile ©2016 Microsoft Corporation
________________________________________
From: Senior Management
Sent: 22-07-2016 11:51 AM
To: Debabrata.[protected]@ericsson.com
Subject: RE:'HBL=[protected]' Reg your HDFC Bank Credit Card application
Dear Mr. Das,
This is in continuation to our earlier e-mail dated July 18, 2016 regarding your HDFC Bank credit card application.
We had requested in our earlier response dated July 18, 2016 to provide us the following information to enable us verify our records and assist you with regard to your query. We regret to inform that we were not in receipt of the required details as on date. In the absence of the requisite details, we regret our inability to proceed further and construe the case to be closed .
Please feel free to write to us at : priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.
In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website www.hdfcbank.com for details of the Banking Ombudsman Scheme – 2006.
Kindly note the query reference number for this correspondence is [protected]
Assuring you of our best attention at all times.
Regards,
Pramod Nair
Manager - Correspondence (MD & Chairman Desk)
________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
From: Debabrata Das [mailto:Debabrata.[protected]@ericsson.com]
Sent: Saturday, July 09, 2016 1:38 PM
To: '[protected]@hdfcbank.com'
Cc: 'codecomplianceofficer.[protected]@hdfcbank.com'
Subject: FW: HDFC CREDIT CARD FEATURES_Debabrata Das
Dear Sir,
Kindly refer tail mail check the status of my credit card status. Your credit card department is not responding at all. I am chasing them from long time. Kindy read trail mail for more details.
Waiting for your positive response.
Name-Debabrata Das
Mob:- +91-[protected]
PAN:- AMAPD4617L
Office Location-Kolkata
Rgds
Debabrata
From: Debabrata Das [mailto:Debabrata.[protected]@ericsson.com]
Sent: Saturday, July 09, 2016 12:40 PM
To: 'manager company'
Subject: RE: HDFC CREDIT CARD FEATURES_Debabrata Das
ANY UPDATE?!?
Why you people not responding?!?
Rgds
Debabrata
From: Debabrata Das [mailto:debabrata.[protected]@ericsson.com]
Sent: Friday, June 17, 2016 10:33 PM
To: manager company
Subject: RE: HDFC CREDIT CARD FEATURES_Debabrata Das
Any update regarding my credit card?
Already 7 days past!
Your No. +91-[protected] is not contactable!
Rgds
Debabrata
Sent from my Windows® 10 Mobile ©2016 Microsoft Corporation
________________________________________
From: Debabrata Das
Sent: 10-06-2016 12:47 PM
To: manager company
Subject: RE: HDFC CREDIT CARD FEATURES_Debabrata Das
Any updates?!?
Rgds
Debabrata
Sent from my Windows® 10 Mobile ©2016 Microsoft Corporation
________________________________________
From: Debabrata Das
Sent: 09-06-2016 04:09 PM
To: manager company
Subject: RE: HDFC CREDIT CARD FEATURES_Debabrata Das
Dear Manager-HDFC bank credit card,
I am sending you last three month Pay slip along bank statement details. Apart from all this I am sending you all required documents as per trail mail.
I am sending you my last month Airtel Post Paid bill also as a personal/address verification purpose along with Aadhar Card.
Please let me know which card is suitable for me before final processing. My variable pay amount of my CTC you can see clearly credited in March Pay slip along with Bank statements. Hence don’t forget to look that also.
I am ok with Money Back Card but Please go for that card which has low interest charges.
Kindly let me know if any document required or any hidden things are there!
Thanks.
Regards,
DEBABRATA DAS
Senior Engineer
Ericsson
BU/Department–BSS
C/O: Reliance Communication Ltd
South Lake Road (Opp. Subhash Park)
Purulia, West Bengal – 723 101, India
CALL/SMS – +91-[protected]
EMAIL ID – Debabrata.[protected]@ericsson.com
From: manager company [mailto:manager.[protected]@gmail.com]
Sent: Thursday, June 09, 2016 2:30 PM
To: debabrata.[protected]@ericsson.com
Subject: HDFC CREDIT CARD FEATURES
Respected Sir,
This is Manager from HDFC bank credit card department. As per request from your side about the purpose of the call which you got from our representative are as follows.
Sir the company in which you are working it is one of the top 2100 listed company of HDFC bank so for the card which you are eligible is a lifetime free card, there won't be any maintenance and renewal charges for every year.
So the document which will be required is:
1.Photograph(Passport)
2.PanCard.
3.Adhar card/Voter ID card/Driving license/Passport. (Any one of it)
4.3 month payslip
5.3 month bank salary statement.
6.Company ID card proof/Visiting card.(Any one of it).
7.8 digit landline office number.
The card which you are eligible is a Money Back Card & Diners Reward Card.
Money Back Features:
Features
2 Reward Points (RP) on Rs 150 spent. 3 X Reward Points on online spends.
*Effective 15th April 2016, Reward Points will not be accrued for fuel transactions
Redeem Reward points as CashBack on your MoneyBackCredit Card (100 Reward Points = Rs 40)
Zero Lost Card liability post reporting of the loss of card
Fuel Surcharge Waiver capped at Rs. 250 every billing cycle (ST applicable).
Thank You.
(Manager-HDFC bank credit card).
Benefits
Earn a CashBack of Rs. 2, 000 on RP accumulated by spending Rs. 2.5 lakh on your card.
Save up to Rs. 1, 800 every year on your fuel transactions
Get first year fee reversed if you spend Rs. 10, 000 in first 90 days of card set-up date and renewal fee reversed if you spend Rs. 50, 000 in a year prior to renewal date
For any queries feel free to reply.
Thank You.
Manager- HDFC Credit Card Features
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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We understand that you have also raised your concerns at the office of the Managing Director vide Reference Number APW[protected]AK and you will receive a response from them to your e-mail ID.
Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.
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HDFC Bank Customer Assistance