[Resolved] Hdfc Bank — your market team is speaking in abusive language and very rude for denying personal loans
HDFC banjara hills, Hyderabad, Andhra Pradesh, India
Apapple123 on May 9, 2019
I'm getting calls from marketing team asking me to take personal loans i keep denying them mostly ladies call me with different numbers and and speaks very rude. No idea who is taking customer information
You bank is harassing me for denying personal and speaking in abusive language for denying loans.
Below are the numbers i got call from
Complaint marked as Resolved Jun 18, 2019
[May 10, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified SupportHDFC Bank Customer Care's response, May 13, 2019
We have investigated the matter and confirm that these number does not belong to any of our impaneled DSA. There is a strong possibility that this person is acting as a freelancer and placing unsolicited calls in violation of the rules prescribed by TRAI. We submit that your contact number has not been released by our Bank to any telemarketing agency and we have also not been able to identify the source of such calls. The call originating number listed out by you appear to be telemarketing line because registered telemarketers have been allocated 10 digit numbers of "140xxxxxxxx" number series for ease of identification. It is possible that the calls to you are in the nature of cold contacts by freelancers who acquire telecalling databases from other sources. If such contacts result in a business lead, the same could be then passed on to a DSA (Direct Selling Associate) for fulfillment. Any telecaller claiming to represent our Bank is clearly a case of misrepresentation and you are also free to pursue the matter legally. As a corporate entity, our Bank is compliant with all directives, regulations, and laws of the land and we have set in place stringent controls over telemarketing activities. However, it is beyond the scope of our control or authority to identify such freelance agents and bring charges on them. Only the affected parties have the right to take up the matter by lodging a complaint to their telecom service provider so that the matter can be taken up as per the provisions of law. The responsibility to prevent UCCs (Unsolicited Commercial Contacts) has been placed on telemarketing agencies and telecom service providers and we recommend that the matter be taken up with TRAI since the onus to prevent UCCs have been placed on telemarketing agencies and telecom service providers. TRAI's web site <http://www.trai.gov.in/> contains all necessary information on consumer rights, how to lodge complaints and penalty for violations of the DNC rules.
HDFC Bank Customer Assistance
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