[Resolved]  HDFC Bank Credit Card — credit card settlement death of my father who is card holder

Hi, my father was a long term user of hdfc credit card, he got expired recently and i informed the bank and they gave me a reference number and then they didn't follow up for a month two... After which i received a call from a recovery agent stating i have to clear the out standing amount and settle dues for which i requested them to provide me with a suitable settlement option as i can't pay the entire amount by waiving off interest fees and all miscellaneous stuff, they gave me a number to talk to their manager to which i called her and she never responded properly i even sent a message to her mobile... Now these days m receiving too many calls from hdfc credit card and they asking my father they should know already that eh got expired as it got updated in their records yet they behave like this causing us lots of stress and talking non sensical stuff i already informed the bank that he got expired for which i have proof. Secondly i am open for the settlement but the back is not willing to co-operate and unnecessarily calling and irritating/harassing me multiple times. I requested them to deal with me through a single person yet multiple people calling and harassing. Saying whatever they can...
I have neither inherited properties nor insurance from my father yet m still open for one time settlement and these people are not responding properly and just wasting my time...
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Mar 23, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Feb 20, 2019
Updated by Rav07
Compared to HDFC, SBI and citi bank has much better customer service and they act in a prompt manner and deal only through a single person from their head quarters, the problem with HDFC is they have tons of outsourced agents and they keep harassing calling people, so the person even though wants to clear off the debts don't have proper channel to communicate and arrive at a settlement and this business model sure gonna cost HDFC in near future ….will wait for some more time and see whether any of their members from authorized HDFC (not outsourced recovery agents) call and sort this out, if not I will file a complaint through legal channels and m gonna act as per the laws prescribed by the LAW...when a person wants to settle it out they show a deaf ear rather than solving it ...just prolonging and wasting time...
Verified Support
Feb 20, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and request you to write to [protected]@hdfcbank.com with the cardholder's registered contact number and email id as maintained in the credit card account to enable us to assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Zubin
HDFC Bank Customer Assistance
Feb 20, 2019
Updated by Rav07
Sorry I couldn't fetch any reference number in your message as its saying Protected...can you send a message of the reference number here on this site.
Apr 13, 2019
Updated by Rav07
How come marked as resolved...###!!! ???
May 18, 2019
Updated by Rav07
Got settled credit card thanks to AVP Snehal Bhowmik who facilitated calls between HDFC regional office and me, so that I was able to negotiate and solve the issue, also thanks to Venakata pavani Sunitha, Collections manager and Nagoor for helping me solve this issue in an amicable way.
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brother pls provide contact of mam AVP Snehal Bhowmik i also want help

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