HDFC Bank Ergo General Insurance — approval for my car insurance

Address:Mumbai City, Maharashtra, 400064

I have hdfc ergo car insurance, policy no.[protected]. I have claimed for my first claim ofcar damages done on 04/12/2018 with hdfc ergo. But the insurance surveyor says he needs to contact my lawyer years insurance company bharti axa for clearing the approval. My car is just 1.5 years old & i have explained the damage was done on 4th december itself, for which the surveyor is not agreeing. But this was not the case with last company bharti axa. With bharti axa only process was slow but claims were approved instantly. I feel hdfc ergo just doesn't want to approve the insurance claim. This is bad for customers of hdfc ergo. Would next time surely go back to my previous insurance company.
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HDFC ERGO General Insurance customer support has been notified about the posted complaint.
Complaint comments 

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Dear sir
Meri gaadi no uk16d 3333 ka accident hua h
Lekin survivor mjhe bewakoof bna rha h
Dear sir/Madam,
Please resolve the complaint no. 27766388
Policy no.: [protected] (policy discontinued)
Amount was dedicated
Complaint raise date
:06/01/2019

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