HDFC Ergo General Insurance — Breach of Faith : Rajendra Meghraj Bathia

Address:	6th Floor, Leela Business Park, Andheri-Kurla Road, Andheri(E), Mumbai 400 059.
Website:	www.hdfcergo.com/campaigns/all-in-one-product?&utm_source=google_search&utm_medium=cpc&utm_campaign=YR_17_AN_HDFCERGO_CN_Brand_Exact_New_OB_SALES_PK_COA_CP_VV_VGNONE&utm_content=hdfc%20ergo%20

#HDFCERGO service does not result in a correct claim

Dear Team,

I am writing this mail on behalf of my father Mr. Rajendra M Bathia who is the holder of valid motor insurance from "HDFC Ergo General insurance India". I wish to narrate some incidents after which I feel cheated by "HDFC Ergo General insurance India".

Series of events are as under:-

1). My Father Mr. Rajendra M Bathia had a major brain stroke on 3rd Jan 2020. After that he lost his complete movements, one side vision and vocal cord.

2). After discharge I tried (still trying) my best for his improvement but didn't get any positive response.

3). I raised the claim for his critical illness (Claim No: RR-CI[protected] on 11th Aug 2020. Then from the other side asked to submit some more documents which I submitted. After submitting the all related documents still I didn't get any response but only repetitive mails to submit the documents which I have already submitted.
Also we have raised a claim under credit shield (Claim No: RR-PA[protected] on 24th feb 2021. We didn't receive any notification or progress on this claim till date.

4). My Father declared Permanent Disabled (80%) by the Government Of India after showing no improvement after many months.

5). After getting a permanent disability certificate I raised a claim for permanent disability (Claim No: RR-PA[protected] which has refused without giving any valid reason. As per policy wordings it is not in any exclusion.

6). I am attaching some documents which will show you the genuineness of my case. Me and my whole family are already suffering psychologically, physically and economically after my father's illness and now we are getting a torcher from your insurance company.

7). I am the victim of the system developed by "HDFC Ergo General insurance India" and channel partners which look upon customers like us as soft prey which can be looted easily.

😎. Please look at this matter on a priority basis.

9). Attached the following list of documents for your kind consideration.
a) MedicalCertificate.jpg
b) DischargeSummary_Page1, DischargeSummary_Page2, DischargeSummary_Page3
c) DisablityCertificate.pdf
d) DisablityId.pdf
e) FactorsForIllness.jpg
f) HypertensionCertificate.jpg
g) OtherRadiologyReports Including CT Brain April 2020
h) CT brain & DischargeCard March2020

Sanket Bathia
[protected]